Process of asking why 5 times to detect the root cause or meaning of a situation
WHAT? The Five Whys? are simply a process of asking Why? At least five times in a row to detect the root cause or meaning of a particular problem or situation.
WHERE? The Five Whys? are used any place there is a human factor present. Cut through layers of bureaucracy to find the true meaning.
WHEN? Asking Why? is necessary when people do not truly understand the situation or when a deeper understanding is necessary.
WHY? The Five Whys?
- Cause people to use higher order thinking skills
- Cut through layers of bureaucracy to find the true meaning
- Cause people to challenge their current situation or problem.